RETURNS & EXCHANGES
RETURNS & EXCHANGES
We accept returns & exchanges for products under "Hetzu & Friends". Please see the details below.
HETZU & FRIENDS
We hope you are happy with your purchase at our online boutique. If for any reason you are not satisfied with your order, you have a 14-day right to return or exchange a product according to Finnish consumer protection legislation. Before returning the products please notify us at firstname.lastname@example.org.
Please take to your attention, the right to returns and exchanges must fulfil to the following criteria:
- The product must be unused.
- The product is in the condition that you received it and all the parts. Tags and labels need to be intact and on their original places.
-The item has been repackaged into its original package or an equivalent.
The product must be returned immediately after cancellation. After we have received and accepted the returned items, we will issue a refund following your method of payment. Original shipping and handling charges will not be refunded. Return shipping costs will not be covered. We will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.
Discounted products cannot be exchanged or returned.
Please note, products under Hetzukoto Circular Luxury are pre-owned or second hand goods, therefore the buyer has no right to return the bought Goods. Since all items are consignment pieces, once an item sells the consignor is paid resulting in all orders being final sale. Please pay attention to product description and all photographs we have provided on our website. Please keep this in mind when shopping with us. If you have any questions, please do not hesitate to contact us.
Exception to return and exchange for secondhand luxury are:
- Product that customer received doesn't match the product display on the website (wrong delivery)
- Product turned out to be fake/counterfeit.
GSM: +358 408266770